Return & Exchanges


Not quite right? That’s OK — just mail your item back to us (scroll down for a step-by-step process). You can request a return upto 15 days after the receipt of the order.

We will issue a refund to the original method of payment within 7 to 10 business days upon receipt of your return package. If you would like to exchange an item you’ll need to complete a return and place a new order. Sandhi-Store does not cover return shipping costs or the shipping fees on replacement orders for exchanges.

For all returns, items must not be washed, worn or damaged. All original tags must be attached.

Gift cards may not be redeemed for cash or refunded unless required by law. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card.

P.S. Original shipping charges will be deducted from your refund. Sandhi-Store does not refund duties or taxes, therefore any duties and taxes included in the price will not be refunded. You can contact us for more information on the original shipping charges and duties & taxes included in your purchase price.

Order Cancellation

Hit the "Complete order" button too soon? We’ll do our best to help. You have up to 30 minutes from the time you click “Complete order” to cancel it by contacting us.

Gift Return Policy

If you received a gift that you’d like to return please contact us for help. You can return the item within 15 days after the receipt of the order.

How to Request a Return

Please reach out to our team for assistance with your return

Steps for return

If you received the Sandhi tote bag, put the item(s) you want to return back in the bag, along with the original invoice or gift receipt.

  1. Place the bag into a shipping box and securely seal it
  2. Contact our team for processing the return or refund
  3. Ship the package through a shipping service provider of your choice. The items should be returned to:

Sandhi-Store
107 rue Dair
76230
Bois-Guillaume
FRANCE

    Please note: If you are returning multiple items, please try to include all items in one box even if some of them arrived in separate shipments or boxes.

    When your refund is complete, we'll email you right away and let you know.

    P.S. Original shipping charges will be deducted from your refund. Sandhi-Store does not refund duties or taxes, therefore any duties and taxes included in the price will not be refunded. 

    Online Return Refund & Processing

    Refunds will be credited to the original method of payment via sandhi-store.com.

    All returned items that were purchased using a gift card will be refunded back onto a gift card.

    All refunds will be processed within 7 to 10 business days upon receipt of your return package.

    To initiate a return kindly contact us at contact@sandhi-store.com